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Orders
Below are some of are common questions about orders
How do I make a purchase?
Please browse our products. Then add the selected item to cart. Once done click on checkout.
How do I know if my order is confirmed?
Once the checkout process is done and if the order process was successfully completed then you will immediately get order confirmation email. If you do not see the email in your inbox then please check your spam email folder. If you still do not see then please contact us at support@jewelpassions.com.
I placed an order, but never recieved a confirmation email.
If you do not receive an email from JewelPassions.com within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, please contact our Customer Care team via the support@jewelpassions.com
Can I change my shipping address after my order is placed?
Yes you can change the shipping address within an hour of order placement.
We know how important your order is, so we aim to fulfill orders as quickly as possible!
Why was my order cancelled?
There are several reasons why your order may have been cancelled:
1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes we do ship worldwide.
When will my order be shipped?
We know how important your order is, so we aim to fulfill orders as quickly as possible! We usually ship the order in 2 to 3 business days. In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than cancelling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
What is your return policy?
We Offer 30day return policy . please check our refund policy.
How long will it take until I receive my order?
Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
How can I return items?
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
